Privacy Policy for abamfoods.shop

Effective Date: December 17, 2024

1. Introduction

abamfoods.shop (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. We strive to be transparent in our data processing practices and provide you with clear and accessible information about how we collect, use, disclose, and protect your personal data. This Privacy Policy explains our practices in compliance with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and the UK Consumer Rights Act 2015, which relates to consumer protection in online sales, particularly regarding data privacy and security1.

Food Safety and Hygiene

As an online food retailer, we comply with the UK Food Safety Act 1990 and related legislation to ensure the safety and hygiene of our food handling practices2.

2. What Personal Data We Collect and How We Collect It

We are committed to data minimization and only collect the data necessary for the specified purposes. The types of personal data we collect include:

• Identity and Contact Data: This includes your name, email address, phone number, delivery address, billing address, and IP address. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
• Payment Information: We collect your payment card details when you make a purchase. This information is processed securely by our payment processor and is not stored by us.
• Order History: We keep a record of your orders, including the products you purchased, the date and time of your order, and the delivery address.
• Website Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the searches you make. This information is collected using cookies and similar technologies.
• Marketing Preferences: We collect information about your marketing preferences, such as whether you want to receive our newsletter or other promotional emails.

3. Purposes for Which We Use Your Personal Data

We use your personal data for the following purposes:

• To process your orders and deliver your groceries: We use your identity, contact, and payment information to process your orders, take payment, and deliver your groceries to the correct address3.
• To manage your account: We use your identity and contact information to create and manage your account, and to provide you with customer support.
• To send you marketing communications: If you have opted in to receive marketing communications, we will use your email address to send you newsletters, special offers, and other promotional materials. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or by updating your marketing preferences in your account settings.
• To improve our website and services: We use website usage data to understand how our customers use our website and to make improvements to our website and services.
• To comply with legal obligations: We may use your personal data to comply with legal obligations, such as those relating to tax and accounting.

4. Legal Basis for Processing Your Personal Data

We process your personal data in accordance with the UK GDPR. The legal bases for our processing activities include:

• Contract: We process your personal data, such as your name, address, and payment information, to fulfill our contract with you when you place an order3.
• Consent: We process your personal data for marketing purposes based on your consent. You can withdraw your consent at any time. The GDPR sets a high standard for consent, requiring it to be freely given, specific, informed, and unambiguous4.
• Legitimate interests: We process your personal data for our legitimate interests, such as improving our website and services, and preventing fraud. For example, we may use your purchase history to identify potentially fraudulent transactions5.
• Legal obligation: We process your personal data to comply with legal obligations, such as those relating to tax and accounting.

5. How Long We Retain Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically, we retain:

6. Sharing of Personal Data with Third Parties

We share your personal data with the following third parties who have appropriate data protection measures in place:

• Delivery providers: We share your name, address, and contact information with our delivery providers to deliver your groceries. We ensure these providers have appropriate security measures in place to protect your data.
• Payment processors: We share your payment card details with our payment processors to process your payments securely. These processors comply with industry security standards, such as the Payment Card Industry Data Security Standard (PCI DSS).
• IT service providers: We share your personal data with our IT service providers who assist us with website hosting, data storage, and other IT services. We have contracts with these providers that require them to protect your data.
• Marketing agencies: If you have opted in to receive marketing communications, we may share your email address with marketing agencies to help us send you relevant marketing materials. These agencies are bound by confidentiality agreements and data processing agreements.

7. Data Security Measures

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect your personal data when it is transmitted over the internet.
• Access controls: We restrict access to your personal data to authorized personnel only.
• Data backups: We regularly back up your personal data to prevent data loss.
• Security training: We provide security training to our employees to ensure they understand how to protect your personal data.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access: You have the right to request access to your personal data. This means you can ask us for a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that we erase your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, such as when we are processing your data for direct marketing purposes.

You can exercise your rights by contacting us using the contact information below. We are committed to helping you control your data and exercise your rights under the GDPR.

9. Cookie Policy

We use cookies and similar technologies on our website to improve your browsing experience and to understand how you use our site. Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another6.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your browsing experience and may prevent you from using certain features of our website7.

10. Children’s Privacy

We do not knowingly collect personal data from children under the age of 16. If you are under 16, please do not provide us with any personal data. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete the data as soon as possible.

11. International Data Transfers

We may transfer your personal data to countries outside the UK. If we do so, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

12. Contact Information for Data Protection Inquiries

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Email: dataprotection@abamfoods.shop

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.

Conclusion

This Privacy Policy demonstrates abamfoods.shop’s commitment to protecting customer data under the UK GDPR, the Data Protection Act 2018, and the UK Consumer Rights Act 2015. It comprehensively covers data collection, usage, storage, sharing, and security measures, along with your rights and how to contact us for data protection inquiries. We value your trust and strive to maintain transparency in our data processing practices. By adhering to these principles, abamfoods.shop aims to provide a secure and transparent online shopping experience for all our customers.